2020 Digital Festival F.A.Q.

Can I watch the films outside of Ontario?


All films included in our festival are geo-blocked to Ontario. You must be within the province to stream our digital programming.




When can I start streaming films?


At 6:00 PM EST on October 14th, 2020, our Opening Night Film will become available to stream. Once this film has finished, all of the other festival films will become accessable on our platforms (Cinesend and ROKU). Each film, including the opening and closing night selections, will only be available for 48 hours after pushing ‘play’ for the first time. As of October 20th, 2020 at 12:01 AM EST, films will be removed from the platforms.




Im trying to watch a film, but it is listed as sold out, why?


Just like our in-person festival, each screening is subject to capacity. There is a finite amount of tickets available for each film. Our films are currently capped at a set amount fo viewers agreed upon between filmamkers, distributors and festival staff. If you have an issue accessing a film, please contact us.




How do I redeem my discount code for a pass?


1. Visit our ticketing portal at https://www.goelevent.com/Reelworld/Pass/Sale (you can also access this through our website, www.reelworld.ca/festival); 2. Select ”All-Access Festival Pass”, and select ‘Add to Cart’; 3. Click on the Shopping Cart icon in the top, right hand corner, and select ‘Checkout’; 4. The website will them prompt you to create an account profile if you have not already, and after that, it will automatically send you back to the checkout page 5. There will be a box labelled ‘Discount Code’ - fill in your code. (Can't find your code? Check your inbox, and if you still cant find it, email us at tickets@reelworld.ca) 6. Select ‘Complete Purchase’ You now are a certified Reelworld Film Festival pass-holder!




How can I access the films?


Step 1: Set yourself up You will receive a Virtual Access email from our secure online viewing portal via Cinesend to ‘redeem your pass’. This email should arrive in your inbox on October 13, 2020. Search your mailbox for emails from Reelworld. Follow the link to create a viewing portal login and password. You have now activated your pass. On Wednesday, October 14th, 2020, at 6:00PM EST the Opening Night Gala film will become available for streaming. Once this film has ended, ALL films will become available for the duration of the festival., until midnight on October 19, 2020 . Step 2: Viewing You can watch films at your own pace, or follow our Suggested Screening Times. We recommend following this schedule to get the most out of your festival experience, with time factored in to catch our exclusive Q&As, industry panels, filmmaker mixers and awards celebrations. Shorts are available to stream as a part of a themed, curated program. You will only be able to view each film or shorts program once. Films will be capped at a viewing capacity of 500 views. If you have a technical problem that isnt solved here, please emails us at questions@reelworld.ca. You will also be able to watch festival films on your Roku TV. In order to access, you will first create an account through our viewing portal, Cinesend, mentioned above. Once you have created your login, search for and add the “Reelworld” festival channel on your Roku TV. The channel will not be available until the festival begins, October 14th, 2020. Use the login you created to access films.
Once a film has been selected and started, you will have 48 hours to finish viewing. Once this time has passed, the film will not be available to stream to your account (on either viewing portal).




Can I watch films on ROKU?


Yes you can! If you have the ROKU app, you can easily stream onto your SmartTV. In order to access, you will first create an account through our viewing portal, Cinesend, mentioned above. Once you have created your login, on your ROKU homepahe, search for and add the “Reelworld” festival channel on your Roku TV. The channel will not be available until the festival begins, October 14th, 2020. Use the login you created on Cinesend to access films. Please see this visual guide for a step by step view:




Is the festival family friendly?


It is! Overall, our themes dont exactly cater to a younger audience, but we believe there is so much for everyone to enjoy this year! Any films dealing with mature content are preceded with a Trigger Warning message. For further clarity if a film is apropriate for your little one, please email rosie@reelworld.ca.




I miss the feeling of an in-person festival, how can I engage with filmmakers?


While we are exicited to be able to reach more viewers online, we have many events occuring over the course of the festival to allow you to engage with all things Reelworld! Our industry panels (view and sign up at www.reelworld.ca/industry-panels-2020) will be occuring live, broadcasted worldwide. Our staff will monitor Q&A sections through the links provided to ensure your questions reach out moderators and panelists. On Monday, October 19, 2020, at 4:30PM, we will present our awards live via an online presentation. This will include film awards, as well as our Trailblazer, Visionary and Excellence Awards. This is going to be a night to remember with presenters that include some of Canada’s top Black, Indigenous, Asian, South Asian, Middle Eastern, and Latinx talent. We ask that you sign up for the awards presentation here. The day of the awards, we will send out a live YouTube link to watch. Follow us on social media, and use the hashags #reelworld and #reelworldfilmfestival.




I can only see the Pre-Roll, the film won’t load. Why?


Are you using a VPN? Because our films are geo blocked to Ontario, it could be a location block. Please try to view the film from a non-private browser, and with a VPN turned off. Please ensure you are using an updated version of Chrome, Safari, or your choice of browser. If you still cannot access the movie, please email rosie@reelworld.ca with your first and last name.




Nothing is loading for me! I have my pass, and am in Cinesend, but I cant see anything.


Please ensure you selected "All Access Festival Pass" when you first got your ticket. If you accidently selected "Free Fall Festival Pass" please let us know and we will ensure your pass is updated. Send us an email at questions@reelworld.ca with your first and last name, and email you purchased your pass with.




Im trying to load the opening night film, but the subtitles arent working.


We apologize for the opening night tech issues!
In order to access subtitles, please hover over the bottom right corner of the screen. There will be a small white square and when you click on it you will see 'Subtitles'. Click on that, and select "English CC".
if you have already started the film, please refresh, and after the pre-rolls, you will find this option available to you.
Thanks so much for your patience, and hope you enjoy the festival!





Reelworld Film Festival
20 Richmond Street East, 
Suite 600 

Toronto, Ontario, Canada

M5C 2R9